Customer Care

               Customer Care

                                                   24 Hours a Day, 365 Days a Year

                                                                      Hotline

                                                     01757621133 , 01757621144

                                  09611708090, 01763-868899 (For EDC Users Specially)

At OCL, our customers are our top priority. No matter where in the world you are, or what you need, our service representatives are ready to help. Our talented personnel reaffirm our commitment to working closely with you and to solve any kind of problem.

We understand that your business depends on delivering high-quality communications day after day. Our OCL Operations Centers are staffed 24 hours a day, 365 days a year, with experts in transmission and fiber engineering. No matter when you need assistance, we’re available to help you.

hidden OCL's Operations Center (OOC)

OCL's Operations Center manages the communications services on every aspect to ensure that customers continually receive precisely the amount of bandwidth they request. The Center also is the first point of contact for customers seeking network information and technical assistance.

hidden Maintenance

Optimax Communication Ltd. guarantees 99% uptime. 1% down time is for hardware changes. We ensure:

24-hour monitoring of the total circuit through our NMC (Network Monitoring Center) from Banani, DOHS Baridhara, Uttara & Motijheel Office.

hiddenCorporate Access Quality Level

In case of any problem during which the Client Link becomes unavailable due to events listed in

Local terrestrial, satellite, solar or atmospheric interference or any event of Forced Major by the Government of Bangladesh or any countrywide obstructive situations.

Temporary suspension of the Service of which advance notice has been given to Client for necessary routine maintenance of the OptiMax Communication Equipments or part thereof.

hiddenResponsibilities of OCL

Site survey of all the installation sites and provide a site status report.

Installation of cable network up to clients end.

Integration of cable network with FON.

Service and support of all the supplied equipment.

Outside cable Network Maintenance.

hiddenResponsibilities of the Clients

Assign a contact with whom OCL can coordinate for all the necessary events.

Deploy trained personnel for the operation and management of the system.

Clearly identify the further requirement and or problems, if any, documentation of those requirements or problems and communicate the same to OCL.

The Clients will do maintenance of the internal cable network. OCL may do the job on payment basis at the request of the clients.

Outside cable Network Maintenance.

hiddenCustomer Service/ Helpdesk

Reporting: Client shall report any fault in the operation of the Client System immediately by calling our Account Manager. Our Account Manager may notify clients from time to time about the performance of the equipment or link.

Response: If Client reports a fault, OCL will respond by taking one or more of the following actions:

Providing advice by telephone, including advice as to the checking that Client should carry out.

Visiting the site only if telephonic advice does not result in diagnosis or clearance of the fault and only where OCL considers (in our sole discretion) that a visit is necessary.

hidden Optimax POPs

hiddenCustomer Service & Sales Offices

hiddenAbout OCL's Technical Support & Customer Service

hiddenDedicated Account Manager's Contact

hidden2nd layer Contact

hidden3rd layer Contact